Shipping-About Us-CONTACT US

Cooperstown Sports is a web based company that sells quality retail sporting goods supplies. We have tried to compiled the best selection of quality merchandise that we could find. We believe participating in sports at a young age provides the foundation for leadership and teamwork later on in life. We feel that Cooperstown Sports contributes to the making of well rounded men and women later in life, we hope you enjoy our web site.
Please visit our other web sites at:
www.backyardbirdwatcher.com
www.wildbirdjewelry.com

We strive to achieve excellent customer satisfaction by providing top quality products. We realize, however, that sometimes an item is not exactly what you expected. If you wish to return an item within 30 days of your purchase, you may do so and receive a credit toward the purchase of another item or a refund of the purchase price minus a restocking fee. If you received an item as a gift, you may return it within 30 days of gift receipt. All returned items must be unused in original condition and original packaging. Personalized items may not be returned or exchanged. Shipping charges are not refundable. If you wish to return an item, please email us at cooptownsports@aol.com Please provide us your name, order number, and the item you wish to return. We will then issue you an RMA number that must be written on the return shipping label. Please insure and track any returned packages. Credits will be made upon receiving and examining returned items. All returned items (new) must be in their original, undamaged packaging.A $10.00 restocking fee minimum or a 20% restocking fee maximum will be applied. The restocking fee will be waived if the returned merchandise is exchanged for other items on our website of equal value. Shipping charges are not refundable. Refunds will be made by credit to the original credit card or in the case of a gift, as a store credit. No refunds will be made by cash or check. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed refund, partial refund, in-store credit, or refusal of the returned items.

If you have received an item that has been damaged or are missing items from your order, please contact us at cooptownsports@aol.com within 5 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. You will need to provide us a description of the damage to the item as well as the condition of any packaging. For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items such as books are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered. The missing item tracking procedure typically takes 7-14 business days to complete and consists of an inventory level verification, package weight verification, and carrier investigation. You may or may not be contacted by the package carrier (ie. UPS, FedEx) during this time.

At this time we ship within the United States only.(48 states). For Alaska, and Hawaii,we are happy to ship via U.S. Postal Service when available on specific products. All products are priced in U.S. currency

Shipping costs are based on the value of your total order BEFORE shipping plus any surcharges for expedited shipments, heavy, oversized, or out-of-stock items.

We reserve the right to not ship certain item as an expedited shipment and you will be notified in advance if expedited shipment is unavailable on your order. On occasion an expedited shipment can be delayed leaving the warehouse, as much as we try, an expedited shipment may take longer than the expressed time by UPS. In most cases they will arrive in the time specified. We cannot guarantee for the carrier.

OUR POLICY PLEASE READ: While all effort is made to post correct descriptions of merchandise as well as updated photos and prices, occasionally design changes are made by the manufacturers to improve products and on rare occasions, pictures and descriptions of items, and prices may be in error. This may be due to the manufacturer not sending us their current pictures and pricing for updating. While making every effort to provide up to date information we will not be held responsible for these errors.

Order Cancellations: Please note that once an order has been placed on our web site, the order is processed and it may not be possible to cancel the order. While every effort will be made by us to cancel your order if requested to, we cannot guarantee that we will be able to accomodate your request.

NOTE:Additional shipping charges may be required for large items.